medical alert system adviser Why I Chose Vital Link Senior Alert Systems And Not The Other Senior Safe Alert System | Ask Gilda

Why I Chose Vital Link As Our Personal Emergency Response System

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As a senior myself and as the daughter of an elderly parent, I know that we are living longer than previous generations, but it isn’t just about living longer, it is also about having more independence. For my mother, this independence came with the amazing personal emergency response system provided by Vital Link. Seeing my mother getting old is rough, because she hasn’t been able to do some of the things she used to love doing, like pruning her award-winning roses, going to the farmer’s market or baking her incredible chocolate chip cookies (award-winning in my opinion). But with Vital Link Emergency Response System, my mother was able to get her life back – the last time I saw her this happy was when I was a little girl.

“I needed a personal emergency response system that was easy for my mother to use and I needed the best personal response system that would ensure that my mother was always safe, no matter what…”

Before I found Vital Link, every time I left my mother’s house I couldn’t help but wonder: Will this be the last time? And my husband Don and I would stay up late at night – always worrying. Why hasn’t she picked up the phone? Has she fallen? Has something happened? Thankfully, Don would assure me that everything was probably okay, but the constant worrying started to take a toll on me and my marriage. I needed a senior safe alert system that would be by with my mother’s side in case anything happened. I needed a personal emergency response system that was easy for my mother to use and I needed the best personal response system that would ensure that my mother was always safe, no matter what. I needed to know that when I couldn’t be there, emergency backup would be.

When I found Vital Link, it was like a weight had been lifted off my shoulders – they provided me with everything I was looking for and more. At first, we searched and contacted other companies that claim they offer the best emergency response system. After a series of calls, comparing them with Vital Link Senior Alert Systems, we then realized that Vital Link was the right emergency response system for us. With highly trained US-based dispatchers on call 24 hours a day, seven days a week, and the fact that emergency responders could be at my mother’s house with only a push of a button, it was a huge relief.

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“Compared to other personal response system companies, when I called Vital Link, I actually got a real person on the phone, which gave them lots of points in my book…”

There were lots of reasons why we chose Vital Link as our most preferred senior safe alert system. First of all, Vital Link has been around longer than any senior safe alert companies and also, Vital Link is a family owned and operated business that has truly personalized service. Compared to the other personal response system companies, when I called Vital Link, I actually got a real person on the phone, which gave them lots of points in my book. Not only that, Vital Link Senior Alert Systems truly care about their mission about giving seniors their independence back. With one single push of a button, my mother could have emergency responders at her side in case she needed it, in case she fell – in case anything happened.

Don and I were smitten – this would be perfect for my mother. We signed up to get our own Vital Link Personal Emergency Response System, which was an absolute breeze. Setting up and activating Vital Link at home was also incredibly easy and my mother actually did most of the work. There is no fancy wiring – and no wondering what goes where. Vital Link senior safe alert dispatchers even called a few times to make sure everything was in working condition, which it was. I also love knowing that Vital Link Personal Response System works even on power outages, which is important in case the worst happens. Best of all, there is a very low monthly service charge (I actually called up the other company’s phone number to compare), which we can happily afford, because it is well worth it to have the nights back to ourselves. Oh, how I love Vital Link.

The consensus – Most nights I don’t stay up wondering if my mom is safe, because I know that if anything did happen, Vital Link Personal Emergency Response System will be there.

And these days I can smell the cookies wafting from my mother’s house when I pull into the driveway – the other day she even brought a batch to our house. With Vital Link’s mobile unit and GPS tracking service, my mom can literally go anywhere and do anything. I also noticed that she was actually taking care of her roses and they look more beautiful than ever – every time I go to her house she picks one for me. With Vital Link Emergency Response System, my mom can go in the backyard and garden again. And the last I heard, my mom is also starting to go to the farmer’s market more regularly. All thanks to Vital Link, my mother now has her life back, which is saying so much, because it has changed my life too.

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11 Comments on this post

  • Daisy

    September 23, 2013 at 6:39 PM
    My mother is in her 70's. I looked into other companies at first too. I just want to make sure I'm getting the right thing. I'm a little nervous about going with a brand I haven't heard of but you've reassured me a little.
    • Gilda Golden

      Gilda Golden

      October 22, 2013 at 8:27 AM
      Hi Daisy, Vital Link has a 30-day, risk-free return policy so try it out. I tell you, it's really a total freedom. Signing up for service is quick and easy. You can order online or call them at 1-800-752-5522. Depending on where you live, they will either schedule an installer to come by or they will ship the system to you.
  • Don

    September 24, 2013 at 6:32 AM
    These days the companies you hear most about can take shortcuts on customer service and satisfaction because they are so big. People keep going to them first. I'd rather be with a small family company where I know I'm a valued customer.
    • Gilda Golden

      Gilda Golden

      October 22, 2013 at 8:36 AM
      Hi Don, Based on my experience, Vita Link has the best customer service ever. You will always talk to a live person when you call. They have highly trained, US-based operators available 24 hours a day, 7 days a week. For me, Vita Link is really a blessing for my family.
  • elderly care

    October 8, 2013 at 2:30 AM
    Wow! This blog looks exactly like my old one! It's on a totally different subject but it has pretty much the same page layout and design. Outstanding choice of colors!
  • Kellee C.

    October 9, 2013 at 6:07 PM
    Excellent post. I was checking continuously this blog and I'm inspired! Extremely helpful info specially the closing section :) I handle such info much. I was seeking this certain information for a very long time. Thanks and good luck.
    • Gilda Golden

      Gilda Golden

      October 22, 2013 at 8:37 AM
      Thank you Kelly :)
  • Ms. Miller

    October 11, 2013 at 8:52 AM
    Hello Gilda, is this waterproof? I'm planning to change my mom's medical system provider, they have the worst customer support and their system is hard to operate for seniors. I hope vital link will exceed my expectations.
    • Gilda Golden

      Gilda Golden

      October 22, 2013 at 5:08 AM
      Hi Ms. Miller, Yes, all Vital Link Pendants are water-resistant and may be worn in accident-prone areas such as the bath or shower. It is not designed to be submerged or exposed to water for a prolonged period of time such as in a swimming pool or hot tub.
    • Gilda Golden

      Gilda Golden

      October 22, 2013 at 5:11 AM
      Also, Vital Link Pendant enables the user to call for help when they cannot get to the phone. It opens a two-way voice connection directly to our UL-2050 Listed and "Five Diamond" certified Acadian monitoring centers and allows the user to communicate from virtually anywhere inside and directly outside their home. It's really a total freedom for my mother and for me as well :)

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